Features
Everything Vervox does for your business
Vervox handles calls like a trained receptionist — but works 24/7, never takes a day off, and speaks your local AU language.
Books straight into your calendar
Not just a message-taker. The AI checks live availability, offers real slots, takes deposits, and writes the booking to your Vervox-native calendar or your connected Google Calendar before the caller hangs up.
Travel-aware scheduling for mobile jobs
For trades, cleaners, mobile vets and anyone who drives between jobs — when you use the Vervox-native calendar with routing on, the AI accounts for suburb and travel time so back-to-back jobs don't overlap your drive.
Classes, groups and waitlists
Recurring group sessions with capacity, deposits, and an SMS-linked waitlist when a class is full.
Answers every call, 24/7 in your timezone
Your AI receptionist picks up instantly in AEST/AEDT, AWST or any AU timezone — no missed calls, no voicemail, no hold music. Day or night, weekends and public holidays.
Sounds naturally Australian
Voice AI tuned for Australian accents, suburb names, and the way Aussies actually phrase things — from "chuck us in for Tuesday arvo" to "the servo on Parramatta Rd". Callers won't know it's AI.
Smart lead capture
Collects name, phone, issue, urgency, and custom fields specific to your industry — vehicle make for mechanics, insurance details for dental, case type for lawyers.
Emergency detection
Flags emergencies — burst pipes, dental pain, car breakdowns, urgent legal matters — and routes an urgent SMS to you so you can prioritise what matters.
Quiet notifications by default
Email lands the moment the call ends. SMS is reserved for urgent leads to keep your phone calm; opt-in to per-lead SMS in settings with daily caps that protect you from notification storms.
Dashboard & analytics
Track every call, lead, and conversion in a clean dashboard. Know exactly how your business is performing.
Call recordings & transcripts
Every conversation is recorded and transcribed. Review what was said, train your team, resolve disputes.
After-hours & holidays
Custom greetings for outside business hours. Your AI adapts its tone and messaging automatically.
Live on the same call
No hardware, no software to install. Pick your industry, enter your number, then forward your calls using the dial code we show you — most owners are live before they hang up. Works with any AU carrier — Telstra, Optus, TPG, Vodafone, Aussie Broadband and more.
AU-hosted, AUD invoiced
Calls and data live in AWS Sydney (ap-southeast-2). Invoices issued in AUD — straight into Xero, MYOB or QuickBooks AU.
Spam and cold-sales screening
Auto-detects telemarketers, scam calls, and inbound-sales pitches and absorbs them in <30s — you see them counted in analytics under "out of scope", but you don’t get an SMS for every one. Cuts owner notification noise on busy lines.
Daily summary email
An end-of-day rollup of yesterday’s calls, leads, and missed-call recovery — straight to your inbox so you walk into the day already across what happened overnight.
BAS-ready CSV export
One-click CSV export of calls, leads, and invoices, formatted for Xero / MYOB / QuickBooks AU import. Your bookkeeper saves an hour at BAS time.
Voice quality score
Real-time dashboard tile shows call quality (latency, dropped audio, transcript confidence) so you can flag a bad-sounding call before a customer does.
Team logins with roles
Invite your front-desk staff, partners or virtual assistant to the dashboard with role-scoped access (admin / dispatcher / technician). Each teammate signs in with their own email — no shared passwords, and per-member notification preferences so the right person gets pinged.
Live transfer to your mobile
When the call actually needs you — burst pipe at 11pm, a customer demanding the owner, a complex insurance question — the AI says “connecting you now” and bridges the call to your mobile in about a second. Stays on the same call; the caller never gets sent to voicemail.
Two-way SMS for confirmations and reschedules
Customers can reply Y, N or RESCHEDULE to any appointment SMS and the AI handles it — no phone tag, no front-desk juggling. Reminder lands ~24h before; replies update the booking (and your Google Calendar) immediately.
Stale-lead nudge
If you haven't called a new lead back within the urgency window (15min for emergencies, 1h for urgent, 4h for normal) you get one consolidated digest — not a SMS storm. Never lose a job because the day got away from you.
Install on your phone
Add Vervox to your home screen on Android or iOS and the dashboard behaves like a native app — including push notifications for new leads, even when the tab is closed.
Your data, on demand
Self-serve account deletion that cascades across every record we hold, plus a one-click Privacy Act §APP 12 data export — your leads, calls, transcripts and appointments downloadable as JSON, any time, from your settings page.
Ready to stop missing calls?
30 days free. No charge unless you confirm. Cancel anytime from your dashboard.