Legal
Call recording consent
Vervox records calls so your business has a verifiable record of what was promised, what was booked, and who said what. Here's how that recording works under Australian law — in plain English.
Last reviewed: 2026-04-30
Disclosure on every call
Every Vervox call opens with a recording disclosure before any private content is exchanged. The caller can always decline by hanging up.
Strictest-rule by default
Because the caller's state isn't reliably knowable at call-setup, every call hears the same disclosure — wording chosen to satisfy the strictest two-party-consent jurisdictions (VIC, WA, SA). You don't need to write a state-specific script.
Recordings stored in Australia
Call recordings and transcripts are stored in AWS Sydney (ap-southeast-2). Live audio is processed by named overseas AI providers (Google, OpenAI, Deepgram) under data-processing agreements — fully disclosed in our privacy policy under APP 8.
What gets recorded
Vervox records the audio of inbound calls answered by an AI receptionist on your business's Vervox number, plus generates a structured transcript and a list of intake fields the AI captured (caller name, phone, suburb, service type, urgency, free-text notes). We store a pointer to the audio file and the transcript against the call record in your dashboard.
We don't record outbound calls placed from the dashboard or transferred legs once a live human takes over the call.
Federal framing — TIA Act 1979 (Cth)
The Telecommunications (Interception and Access) Act 1979 sets the federal floor for telecommunications interception and recording. Vervox operates as a participant in the call (not an interceptor), records only after the recording disclosure plays, and stores the resulting audio under the same Privacy Act 1988 controls as the rest of your customer data.
State-by-state — surveillance and listening device laws
On top of the federal layer each state regulates recording of private conversations through its own surveillance devices or listening devices act. The rules diverge most on party consent: whether all parties must consent or just one.
New South Wales
All-party consent for private conversations
NSW restricts recording of private conversations without consent of every party. Vervox satisfies this by playing a recording disclosure at the start of every call before any private content is exchanged; the caller can decline by hanging up.
Victoria
All-party consent — strictly enforced
VIC enforces a stricter "all parties must consent" standard than other states. Our default disclosure scripts on a Vervox AU number satisfy this by stating that the call may be recorded and giving the caller a chance to consent or hang up.
Queensland
Single-party consent allowed
QLD permits a party to a private conversation to record it without the other parties' consent. Vervox still plays a disclosure on every call regardless — the more conservative standard is the right default.
Western Australia
All-party consent for private conversations
WA mirrors the all-parties rule for private conversations. Vervox's state-aware disclosure flow handles this for you — operators in WA do not need to add anything to their own scripts.
South Australia
All-party consent for private conversations
SA also requires all-party consent for recording private conversations. The default Vervox disclosure satisfies SA's standard; operators in SA don't need to write a custom prologue.
Tasmania
All-party consent for private conversations
TAS requires all-party consent for private conversations. The Vervox disclosure plays at the start of every call before any private content is exchanged.
Australian Capital Territory
Single-party consent generally permitted
The ACT generally permits single-party consent recording, but Vervox plays a disclosure on every call as a privacy-first default.
Northern Territory
Single-party consent generally permitted
The NT generally permits single-party consent recording. Vervox still plays a disclosure on every call.
Who can access the recording
Only authenticated team members of your Vervox business account can access call audio. Vervox engineers do not have standing access to your recordings; we may access a specific recording only with your explicit consent for a named support case.
Retention and deletion
Recordings are retained for the duration of your active subscription plus 90 days. You can delete an individual call (audio + transcript + lead) from the dashboard at any time; the deletion is hard, not soft. On account cancellation we purge call audio within 30 days unless you request earlier deletion.
How to make a privacy or data-access request
If you are a caller (not the Vervox account holder) and want to see, correct, or delete a recording of yourself, email support@vervox.ai from the phone number on the recording or include a verification detail (the date and approximate time of the call). We respond within 10 business days under the Australian Privacy Principles.
Operator notes
If you operate a Vervox AI receptionist, you can link to this page from your own privacy notice or service terms. We'll keep the URL stable and post any material change with a new Last reviewed date.
Sources
- Telecommunications (Interception and Access) Act 1979 (Cth)
- Privacy Act 1988 (Cth) and the Australian Privacy Principles
- Surveillance Devices Act 2007 (NSW)
- Surveillance Devices Act 1999 (VIC)
- Invasion of Privacy Act 1971 (QLD)
- Surveillance Devices Act 1998 (WA)
- Surveillance Devices Act 2016 (SA)
- Listening Devices Act 1991 (TAS)
- Listening Devices Act 1992 (ACT)
- Surveillance Devices Act 2007 (NT)
This page is provided for general information and does not constitute legal advice. If you have a specific compliance question for your business get advice from an Australian lawyer admitted in your state.
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