Guides
Plain-English, step-by-step guides to set up your AI receptionist and get your first call answered fast.
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Get your first call answered on the same call
The fastest path from signup to a real call answered by your AI. Five short steps, no faff — most owners are live before they hang up. Use this if you just want it working; come back to the deeper guides once it is.
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Set up Vervox in 10 minutes
The full first-day setup. After the 5-minute quick-start works, come here to pick your voice, write a custom greeting, set business hours, and decide what the AI does after-hours. Five steps, ten minutes.
Divert your number to Vervox
A comprehensive guide to diverting your existing mobile or landline number to your Vervox AI receptionist. Covers every major Australian carrier, conditional vs unconditional forwarding, and troubleshooting.
Customise your AI's voice and tone
Fine-tune your AI voice, greeting, tone, intake questions, custom instructions, after-hours behaviour, and service area to match your brand perfectly.
Handle leads and call back fast
Master your leads dashboard: understand lead scoring, one-tap callbacks, status workflows, filtering, and analytics to never miss a follow-up.
Plans, billing, and what you'll pay
Understand Vervox pricing plans, track your call usage, manage upgrades and downgrades, and access your invoices.
Smart Booking — book jobs while you work
A tour of Vervox Smart Booking — what it does, how it fits your business, and how to enable it on a single setup call.
Set your service times
Teach Vervox every service you offer — duration, buffer, price, aliases — so callers always get offered time windows that actually fit.
Take a deposit upfront
Reduce no-shows by requiring a deposit. The AI texts callers a Stripe link mid-call; the slot is released if payment does not clear.
Book recurring jobs in one call
How callers book a full series — weekly physio, fortnightly cleans, monthly check-ins — and how to manage or cancel a series from the dashboard.
Route calls to the right person
Set up multiple provider calendars and choose between caller-led selection ("book me with Sarah") or fair auto-assignment across the team.
Schedule jobs by travel time
Vervox can collect the caller's suburb and pad travel time between jobs so offered slots stay realistic for your drive between clients.
Set your service area
Set your service area as a suburb list, a radius from a base, a state, or nationwide — so the AI only books jobs in places you actually go.
Run classes and waitlists
Run recurring group sessions — classes, group coaching, workshops — with capacity, deposits, and an SMS-offer waitlist for when they are full.
Connect your Google Calendar
Let the AI read your team's real availability and write every booking back to Google Calendar so nothing gets double-booked.
Smart Booking — fixes for common issues
Symptoms, causes, and fixes for the most common booking issues — missed slots, failed deposits, wrong staff, and calendar drift.